Last Updated: 19/12/2025

At The Marketing Sutra, we strive to provide high-quality digital marketing services, consulting, training, and digital products. Please read this Refund Policy carefully before making any purchase.

1. Digital Services & Consulting

All services provided by The Marketing Sutra are digital and/or time-based in nature, including but not limited to:

  • Digital marketing services

  • Strategy consultations

  • Online training or mentorship

  • Custom marketing solutions

Once a service has been initiated, delivered, or scheduled, refunds are not provided, as time, effort, and resources are allocated immediately.

2. Digital Products

For downloadable or access-based digital products (such as guides, templates, reports, or courses):

  • Refunds are not available once the product has been accessed or downloaded

  • This is due to the intangible and non-returnable nature of digital goods

Please ensure the product details meet your requirements before purchase.

3. Eligibility for Refunds

A refund may be considered only under the following conditions:

  • Duplicate payment due to a technical error

  • Payment made but service not initiated within the agreed timeframe

  • Cancellation approved in writing before service commencement

Any approved refunds will be processed at our sole discretion.

4. Non-Refundable Cases

Refunds will not be issued for:

  • Change of mind after purchase

  • Dissatisfaction based on expectations not explicitly agreed upon

  • Delays caused by lack of response, information, or cooperation from the client

  • Services already delivered or partially completed

  • Promotional, discounted, or special-offer purchases

5. Refund Processing Time

If a refund is approved:

  • Refunds will be processed within 7–10 business days

  • The amount will be credited to the original payment method used

  • Transaction or payment gateway fees, if any, may be deducted

6. Cancellation Policy

Clients may request cancellation before the start of a service by contacting us in writing. Once work has started, cancellation will not be eligible for a refund.

7. Contact for Refund Requests

To request a refund or report a payment issue, please contact us with complete details including payment proof:

Email: info@themarketingsutra.com
Phone: 8700280204

8. Policy Updates

We reserve the right to modify or update this Refund Policy at any time without prior notice. Changes will be effective immediately upon being posted on the Website.